Refund & Return Policy

At JJLBRO®, we want you to feel confident with your purchase. If for any reason you are not satisfied, please review our Refund & Return Policy below.

1. Eligibility for Returns

• Returns are accepted within 30 days of the delivery date.

• The product must be unopened, unused, and in its original packaging.

• Due to the intimate nature of our products, opened or used items cannot be returned for hygiene and safety reasons.

2. Non-Returnable Items

• Opened or used products.

• Gift cards or promotional items.

• Any item returned more than 30 days after delivery.

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 5–10 business days.

4. Exchanges

• We only replace items if they are defective or damaged upon arrival. If you need an exchange, contact us at support@jjlbromens.com.

5. Return Shipping

• To initiate a return, please email support@jjlbromens.com with your order number.

• Customers are responsible for paying return shipping costs unless the product was defective or incorrect.

• Shipping costs are non-refundable.

6. Late or Missing Refunds

• If you haven’t received a refund within 10 business days, please check with your bank or payment provider.

• If the issue persists, contact us at support@jjlbromens.com.

7. Contact Us

For all return or refund inquiries, please contact us:

Email: support@jjlbromens.com